Essay on Process Improvement Example | Topics and Well Written Essays - 1250 words

On Process Improvement - Essay Example Following a lengthy process, the recruitment process conducted by TS takes too long resulting in some interested candidates getting taken away by other companies. Within the framework of the company itself, some employees appear very dissatisfied with the services rendered by the company. The level of input appear to be dwindling among the employees of Talent Seek, reaching levels of failing to cooperate with the newly appointed manager of the Business Analysis and Improvement team. Objectives of the improvement process The purposes of performing a process improvement include identifying the processes that require improvement, analyzing the identified processes, and finally implementing the desired changes aimed at improving the processes. The processes reviewed for improvement ought to present a surmountable impact on the customer satisfaction or competitive advantage. While numerous reasons exist, for implementing process improvement, the case of Talent Seek would mainly aim at imp roving customer satisfaction with the services offered. The improvement of customer satisfaction, required by the company, remains reducing the time taken to complete requested recruitments. This duration appears to cause some qualified candidates to lose interest in the employment opportunities offered. Reducing the duration, therefore, remains essential to the overall improvement of the process and ensuring the recruitment of the best candidates within the specified job market. The improvements Disconnects could be defined as elements that appear to inhibit the efficient and proper functioning of a process (Rummler, 1996). They form the basis upon which improvements should target, as handling disconnects improves the entire process. Proper handling of the prevalent disconnects remains essential in ensuring improvement of the entire process. Within the TS recruitment process, majority of the delays result from processes considered protocol within the company. Majority of these â₠¬Ëœprotocol’ stages could be eliminated in order to quicken the process, hence improvement of the operations. In the preparation stages of the process, the client-end managers could be handed the task of determining terms and conditions for the various vacancies. This would efficiently cut the consultation period utilized when the TS team determines the terms, and the client-end managers have to counter-check before the process can proceed. A cost effective method for implementing such changes would be charging for the services of drawing conditions and terms. Companies willing to have conditions determined by TS would pay for the service, effectively; the TS Company would cater for the remunerations of the individuals performing the job through these payments, while making a profit. Within the recruitment process, TS could limit the duties performed by the recruitment panelists. The roles of the panelists could be reduced to only conducting the vis-a-vis interviews. The aspe ct of having the panelists’ review the applications could be done away with as it only consumes time. Since panelists must be sourced once applications have been received, the roles played by these individuals need to remain minimized to reduce the duration. The role of the panelist in the actual recruitment ought to remain limited to conducting the interview, on the specified period. Being expatriates, retaining panelists for long periods could prove costly to the recruiting company. In managing the costs